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Order Status
Has my order shipped?
  You will receive an email confirming that your order has shipped. You can also click the "My Account / Order Status" link at the top right hand side of our site to check your order's status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  You will receive an email when your order has shipped. Click the "My Account / Order Status" link at the top right hand side of our site to confirm shipment.

Each product ships independently and most of our vendors use either the US or Canadian postal service. Specific tracking information is not available. If you have questions contact customer support.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to confirm that your order has shipped. If a product is shipping between the US and Canada it may take a bit longer. You can find out where your product is shipping from on the detail page description for that product. If it hasn't been received within two weeks, please contact customer support for assistance.
An item is missing from my shipment.
  Each product ships from an independent vendor so items will not all come at once. Click the "My Account / Order Status" link at the top right hand side of our site to confirm that your order has shipped.  If it has been over two weeks and you are still missing something, please contact customer support for assistance.
My product is missing parts
  If your product is missing a part, or the quantity is wrong please contact customer support for assistance.